The CPM has contributed in March 2010 to the creation of a mediation unit within the BEMO bank. This is the first initiative of its kind in Lebanon.
The mediation unit was launched during a press conference held at the Sofitel-Le Gabriel Hotel with the BEMO Bank CEO, Mr. Henri Obegi, and its General Manager, Mr. Samih Saadé, RP. René Chamussy s.j., the USJ Rector, and Mrs Johanna Hawari-Bourgély, the CPM Director.
What is banking mediation ?
An unreadable statement account, a misunderstood billing, an unexpected penalty ... so many events that can be a source of conflicts between a bank and its customers.
The banking mediation is intended to prevent or resolve conflicts amicably between the bank and its customers or suppliers.
The bank mediator, who is part of the bank, is seized by a customer who has exhausted all possible internal remedies and whose complaint has remained unanswered.
Whether it is a case of overcharge of a service or a billing error in a product, most often the mediation serves to resume the dialogue to clear up the misunderstandings and to achieve a fair and equitable solution.
Although the bank mediator is an employee of the bank which pays his salary, he remains impartial and independent of the general direction.
[See press articles related to this event.]